Great store, awesome staff and good selection on gifts.
I purchased a dress that tore on a seam the first time I wore it. As I looked at the seam, it was obvious that it was just unfortunately misstitched. I had been traveling, however, for a month and when I returned I brought it immediately back to the store. It is a place I have purchased plenty of merchandise and did not think it would be an issue for the manager to take a look and see that it was an issue with the manufacturing of the product. The young clerk told me the manager was on break and she would ask her what to do. She returned to inform me that because I didn't have the tag and original receipt (I informed her it would be easy to reproduce from my rewards card or cc card), there is nothing they can do. Now, having been in management for retail for years, I find it shocking that the manager stayed in the back and also that they do not back the product that they sell. I was not asking for money back, just a replacement because it was probably a fluke that it happened. I will be sure to continue to spread the word that they do not back their product and certainly they do not have management that know how to deal with customers. They have lost me as a regular customer and I will happily bring my dollars elsewhere. There are plenty of local businesses that know how to show customers they care. I do hope she enjoyed her break as it cost her a customer and possibly others who care about how their money is spent and how they may be treated when a problem arises.
Nice selection
Great staff and products,prices are a bit high,but with coupons or sales it's a decent stop.
Just stopped in to have a look around and was so thrilled with the store and most of all, those that work there! Had a blast putting together outfits for an upcoming work trip together. Great ladies who love what they do and best of all, the recent promotion had me saving a huge chunk on the total!!
The Paper Store is a US Store based in Epping, New Hampshire. The Paper Store is located at 11 Brickyard Square, Epping, NH 03042, USA.
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